Case Management Archives

Family Services Durham: Building Collaborations for Responsive Support and Services to the Most Marginalized

by Region of Durham | February 2025

OMSSA is featuring several 2024 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the Region of Durham.

Family Services Durham (FSD) has provided affordable and no-cost quality community-based mental health services in Durham Region for almost 50 years. In 2023, over 6,600 residents were supported within FSD’s range of programs, which offer holistic, client-centered, trauma- and poverty-informed services designed to stabilize and strengthen individuals, couples, and families and respond to emerging needs.

Shining a Light on SAMS Data The City of Ottawa’s Case Management Tool

by Kurt DesRoches | September 2024

The City of Ottawa’s Case Management Tool is a successful replacement to working out of the Provincial SAMS reports. It’s more accurate, more timely and more user-friendly. It comes in the form of a suite of Power BI dashboards tailored to the needs of the user groups. These dashboards are operationalized and are the prime sources of information for Ontario Works case management. Prior to this, Ottawa relied on reports from Social Assistance Legacy Information (SALI) for performance metrics and manually-maintained Excel files to keep on top of caseloads. Learn more about the work Ottawa is doing to help their community.

Region of Durham Adult Protective Services: Innovative Partnerships and Housing Stability

by Region of Durham | August 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the Region of Durham.

The Adult Protective Services (APS) team provides case management and advocacy for over 300 adults with developmental disabilities living in the community. Clients of the APS program are those with mild developmental/intellectual disabilities that can often ‘fall-through-the-cracks’ and can represent some of our most vulnerable citizens in the community.

The District of Thunder Bay Social Services Administration Board: Community Resource Centres

by Ken Ranta | April 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the District of Thunder Bay Social Services Administration Board. Over the past five years TBDSSAB has worked to create community resource centres for tenants and clients, creating centralized access for neighbourhood engagement and service enhancement.

Peel’s Youth Caseworker Team

by Dawn Fullington | April 2023

The Region of Peel is dedicated in creating a community where every person experiences a sense of belonging while having access to all services that may be required through each stage of life. As a result, the Peel Youth Caseworker team was founded, to provide integrated services to youth while being devoted to assisting residents out of poverty.

Lambton County Integrated Team

by Ian Hanney, Mike Konstantinou | March 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the County of Lambton. With early uncertainty regarding COVID-19 and strong awareness of the heightened vulnerabilities for those experiencing homelessness, the County of Lambton was tasked with ensuring the shelter and safety of households experiencing homelessness. They had varying needs, levels of support, and sources of income. It was understood within the Social Services Division that a unique approach to helping these households begin their journey to a new home would be required. This is where the concept of the Integrated Team originated.